Tips on how to be a normal, well adjusted human being

[th3l0rd]

Completely agree ! And that post pops up the same day I also have to handle one big customer at work that probably will win the PITAYA (PITA yearly award (tm)). I wish all customers were like me
Jokes asaide keep up with the great work guys ! and girls of course !

[srboone]

.....someone would have to make an occupy joke!

Brian

I offer the same plea Stephen King made in his Afterword to Cycle of the Werewolf. He notes that serious moon-watchers will know that he has taken liberties with the phases (mostly to take advantage of holidays within a given month):

"To those readers who feel that I didn't know any better, I assert that I did...but the temptation was too great to resist."

I pulled this book out for the first time in years and noticed that my Plume trade pb is a first printing. Cool!

[Brian James Freeman]

Imagine my surprise as I am just getting back from reading to small orphans about how to make soup out of the elderly that cross the street in front of you to find this thread.

HA!

[bsaenz24]

Imagine my surprise as I am just getting back from reading to small orphans about how to make soup out of the elderly that cross the street in front of you to find this thread. Brian, some people are just a**holes period who feel "tough" sending nasty emails from their mom's basement. You know you're all doing a great job. We know you're all doing a great job. Don't let the bastards get you down!!!!

And of course, Mindy ROCKS!!! Mindy ROCKS!!! Mindy ROCKS!!! Mindy ROCKS!!! Mindy ROCKS!!! Mindy ROCKS!!!

[Brian James Freeman]

Way to go, Brian! Fight the vocal, and generally unpleasant 1%! Don't allow yourself to be occupied!

ha! Yes, that was the first thing I thought of when I wrote those numbers, but it's a pretty accurate percentage so I just let it go, knowing someone would have to make an occupy joke!

Brian

[srboone]

Way to go, Brian! Fight the vocal, and generally unpleasant 1%! Don't allow yourself to be occupied!

Actually, I have found that there is a small percentage of people who cannot ("will not" is more approriate) be satified, no matter what shape you bend your back into to try to please them. If The Malicious Malcontent makes up only 1% of CD's clientele, then that is a testement to to your customer service, which I have always found outstanding!

[Brian James Freeman]

We receive and respond to hundreds of emails from customers every day -- and 99% of our customers are the nicest people you could hope to meet, even if something hasn't gone as planned. (Book is delayed, shipment is crushed by UPS, glitch on the website, etc.)

But that other 1% of the emails we get just make you want to walk away from the job some days. They're mean, nasty, and belligerent -- usually over the smallest of problems. These people just go full nuclear from the first email, without even trying to be nice or calm, or failing that, not insane.

Something I've noticed is that these people who are insanely angry always seem to be brand new customers. In my experience, our regular customers are almost universally wonderful people. I suspect they give generously to charity and help the elderly cross the street. I wouldn't be surprised to learn our regular customers read to orphans and spend their evenings volunteering in soup kitchens. This post is not meant for them.

Today's tip on how to be a normal, well adjusted human being:

If you entered your mailing address wrong on your order, please do not blame Mindy or yell at her because of your mistake. Just say something like, "Oops, how do we fix this?" and Mindy will happily help you. Continuing to yell at her is not the way a normal, well adjusted human being deals with discovering he's made a little error. Yelling and stomping your feet is how a 5 year old handles things. If this is how you react to your $15 purchase being shipped to the wrong place because you entered your address wrong, I am seriously worried about your friends, family, and everyone else you interact with on a daily basis.

Brian