Tips on how to be a normal, well adjusted human being

[TerryE]

I've only had one issue with you guys, and again Mindy fixed it immediately and kindly. I think I become most impressed with your company about 6 years ago. I was attending the Borderlands Press workshop in downtown Baltimore and Kelly Laymon (who was working with/for you at the time) was there on the opening night. I introduced myself and said how much I liked Cemetery Dance and she knew exactly who I was, recognizing my name and knowing my stuff was sent to my P.O. Box. I never would have expected to be known by name alone from any other company I deal with.

[jester05jk]

I like the overuse of exclamation points. Apparently it's the only acceptable punctuation to be used anymore. I forgot, "!!!"

I mean, here's the thing: mistakes happen. We're human. We make mistakes. Mindy will go above and beyond to fix any mistake we've made or clear-up any misunderstanding. She wants every customer to be happy.

There are FIVE of us working at this company. We ALL want every customer to be happy because we know our regular customers like they're our friends. We don't want anyone to be unhappy with their order or the quality of a book we've published, etc.

And we DEFINITELY understand someone making a mistake like mistyping the numbers in their address. It happens. Who hasn't mistyped something in a hurry? So Mindy was ready to ship the customer who inspired this thread a replacement copy of what he ordered and she just needed his correct address. His response to her email about his wrong address?



Brian

Well spoken cuss ain't he ?? Such precise elocution, such a well rounded vocabulary, is rare in this day and age. Such succinctity in their turn of phrase - even rarer. Such forethought and obvious investment of time and effort to arrive at such a sparkling and witty riposte - absolute gold. It takes much time and effort to be a complete phuck-knuckle, thus, this individual should be soundly praised for their higher than average level of knucklery !!!

[Ron K]

People are so sad sometimes, mostly because sucky people helped them to a sucky life when they were young or here recently. It's always jarring to see that directed at an innocent bystander in a situation that so clearly runs contrary to anything even remotely tied to the reality of the situation at hand. Worse, it's almost impossible to see that for what it is ..instead of what it feels like - the verbal equivalent of a swinging baseball bat. Pray for them personally and professionally refuse to serve them after giving a refund. Life is too short and you deserve to betreated with dignity. I hope their life gets better in a very real way. Thank God life has not added up to being that kind of person for most of us.

[srboone]

Ok, Pete, but the overseas costs are on you, man!

[peteOcha]

"Now!! Now!! Ship my fucking book now!!!"

Sheesh.... some people. At least their insanity is good for some laughs.

[ozmosis7]

His response to her email about his wrong address?

Having prided myself on not being "normal" for many years, perhaps this is written in some strange other-worldly language. Maybe on their planet it translates to, "Thank you kindly! You're the greatest! I can't believe I made that mistake! Hopefully you can fix it for me! I can't wait to order from you again!!" You know, like Bizarro world speech.

[Brian James Freeman]

Hey Brian, maybe you guys are just taking that wrong. He might have meant in a polite informative way that would......ah, nevermind, he was just being an a**hole.

lol

[bsaenz24]

Hey Brian, maybe you guys are just taking that wrong. He might have meant in a polite informative way that would......ah, nevermind, he was just being an a**hole.

[Brian James Freeman]

I mean, here's the thing: mistakes happen. We're human. We make mistakes. Mindy will go above and beyond to fix any mistake we've made or clear-up any misunderstanding. She wants every customer to be happy.

There are FIVE of us working at this company. We ALL want every customer to be happy because we know our regular customers like they're our friends. We don't want anyone to be unhappy with their order or the quality of a book we've published, etc.

And we DEFINITELY understand someone making a mistake like mistyping the numbers in their address. It happens. Who hasn't mistyped something in a hurry? So Mindy was ready to ship the customer who inspired this thread a replacement copy of what he ordered and she just needed his correct address. His response to her email about his wrong address?

Fuck you! Fix this! This is all your fault! I want what I ordered! I'm never ordering from you again!!

Brian

[jester05jk]

"If that's what you call normal, then I'd rather be insane."


I love CD. In all my years, I've only had 1 problem and that was fixed with a simple email.

[mhatchett]

However,
Never own "Normal". I have let a few people see the "dark Side". I do at time want to move out in the middle of nowhere and raise chickens...And then eat them. The great thing about PTSD, it's almost a free pass. Well, not free really. HAHAHA!!! Keep your head up and your chin down.
Mike

[bookworm 1]

Yea I became a customer during the tough period when things were not going well for CD.Back in 2008.It was my first experience with the small press.I joined the 2nd
book club.I always thought you guys did your best to let people know what the issues were and that is why I stuck around.Unfortunately we live in an age of
instant gratification and some people do not want to wait or do not understand what goes into putting out a high quality product.Maybe that could be something
for 1 of your blog posts.Explaining the different stages you go through to get to the final product.Just a thought.I to think Mindy is great to deal with.All the people
at CD are.

[Brian James Freeman]

Here is an idea.only answer 99% of the e-mail.Then you won't have to deal with the 1%.

If only we could do that! We try to resolve any problem or question or concern, even if the person starts the conversation by using more profanities than a Quentin Tarantino films.

Brian

[bookworm 1]

Here is an idea.only answer 99% of the e-mail.Then you won't have to deal with the 1%.