Tips on how to be a normal, well adjusted human being

[Brian James Freeman]

Wait, wait, wait, you trust people because they're nice??!! Well, Brian have you been working out lately? Is that I six pack I see?

Now please ship me a copy of IT!

lol

[peteOcha]

Wait, wait, wait, you trust people because they're nice??!! Well, Brian have you been working out lately? Is that I six pack I see?

Now please ship me a copy of IT!

[Brian James Freeman]

It seems that this customer ordered the Strain and his cc was charged for the book but not shipping; when the book was ready to be shipped, his cc declined for the cost of shipping; it doesn't say that he was notified at all, but that seems to be the problem; on top of the fact that he's been a CD customer for years and hasn't figured out that CD BF and LRB BF are the same person. (That means he has bigger issues in life, I think.)

Yep, Mindy was just telling me that she's already gone back and forth several times with him. Here was his reply when I told him he really needed to speak with Mindy because she handles all of the payments:

The CC was accepted!!!!!!!!!
Please ship my copy

Well, your bank says otherwise, but you seem so nice that I'll just trust you this one...

Everyone in this thread knows that Mindy and I (and Kate and Dan and anyone else here who ever answers an email to a customer) really, really, really wants our customers to be happy. So this sort of email exchange is really problematic because we can't seem to explain what the problem is to him without him flying off the handle. :sigh:

[bsaenz24]

I kind of wish my computer could read my emails to me in Morgan Freeman's voice. That would be very soothing.

Brian

If I may suggest....you should call the customer directly, don't talk and only reply by clicking one of these fine helpful customer-friendly sound bites.


http://www.realmofdarkness.net/pc/sb/samuel/1

[Dan Hocker]

Your lack of an order is still no excuse for such slow shipping! Dan, get in here and fix this pronto!

Didn't you know, he ordered the super special invisible edition. I'm sure it arrived and he just can't see it....

[peteOcha]

Well, you can always like it on facebook, http://www.facebook.com/pages/Morgan...ce/50164658116, maybe they'll make an app.

[srboone]

So how would you respond to this? I bolded what I thought was the most important part:



Can anyone else figure out what the problem might be? :sigh:

It seems that this customer ordered the Strain and his cc was charged for the book but not shipping; when the book was ready to be shipped, his cc declined for the cost of shipping; it doesn't say that he was notified at all, but that seems to be the problem; on top of the fact that he's been a CD customer for years and hasn't figured out that CD BF and LRB BF are the same person. (That means he has bigger issues in life, I think.)

[TerryE]

Brian, I think the point is that he gave you a cc #. Even if it was declined he should still get his book. After all, just having that piece of plastic is all that matters in a business transaction.

[Brian James Freeman]

You should mess with him and write back as Morgan Freeman...

I kind of wish my computer could read my emails to me in Morgan Freeman's voice. That would be very soothing.

Brian

[Brian James Freeman]

I hate it when my attempts at humor are thwarted by good customer service. (The fact that I didn't order the book probably explains why I haven't received it.)

Your lack of an order is still no excuse for such slow shipping! Dan, get in here and fix this pronto!

[peteOcha]

LOL, good one Mike!

[srboone]

I haven't received mine, either.

Of course, I foolishly did not order it on either of the two chances i had.....

[Robert Fulman]

I hate it when my attempts at humor are thwarted by good customer service. (The fact that I didn't order the book probably explains why I haven't received it.)

[peteOcha]

Hmm, but seriously now...

Seems to be a shipping problem, as in he thought he had shipping paid, but then you asked him to pay for shipping because he didn't pay yet (in reference to those few lines about shipping...)

But then at the beginning he's sayin his CC was declined so...

I don't know, makes no sense really! Oh, and it seems he thinks there are two Brian Freemans i guess. You should mess with him and write back as Morgan Freeman...

[Brian James Freeman]

I also haven't received a copy of the Strain

Email Mindy if you ordered through Cemetery Dance and she'll help you out! (Or email me, always happy to help, too!)