Originally posted by Martin
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Ability to cancel pre-orders...
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I'm not completely disagreeing with you however I would imagine, as only a guess, most banks and lenders, will not support a seller who hasn't provided a retail product.
I could be wrong.
I would also be surprised if a business owner wouldn't provide a full return of funds if the hope for repeat business.
Especially in this case where their product typically appreciates on the 2nd hand market. Suntup could still make a profit, eat whatever small fee for the transaction, based on past sales.
Originally posted by Brian861 View Post
You'd have to contest it. He'll merely point out the 48 hour policy to you. Maybe CA allows for the 48 hour window since that's the point of sale vs where the purchaser lives? Either way, the policy is in black and white and I personally don't have a problem with it. Otherwise purchase, if you can, from a retailer who doesn't charge you until the book is ready to ship.Looking for the fonting of youth.
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Hello hello. This discussion was brought to my attention. That policy on pre-orders was put in place in the very early days when cash flow was an issue. I don't think I could rub two cents together, let alone offer a refund on a pre-order. According to California law, it was permitted. Anyway, the policy was made, and then forgotten. It could definitely use some refreshing now that all this time has passed, so I have updated the policy which can be seen here. I appreciate you keeping me on my toes!
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Nothing to see here!Ok, I really can't come up with anymore of these stupid things...
- May 2011
- 8808
Originally posted by Brian861 View Post
Mentioning Suntup and NRB in the same sentence is laughable.
As Paul has mentioned he has updated his policy to accept cancelation with store credit. I find that fair, however if the customer really needed a refund I would hope he would accommodate them.
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Nothing to see here!Ok, I really can't come up with anymore of these stupid things...
- May 2011
- 8808
Originally posted by Paul Suntup View PostHello hello. This discussion was brought to my attention. That policy on pre-orders was put in place in the very early days when cash flow was an issue. I don't think I could rub two cents together, let alone offer a refund on a pre-order. According to California law, it was permitted. Anyway, the policy was made, and then forgotten. It could definitely use some refreshing now that all this time has passed, so I have updated the policy which can be seen here. I appreciate you keeping me on my toes!
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Originally posted by Martin View Post
Thank you for your input. That brings me another question. Does the law covering refunds come from the state the business is in or the state the customer is in? I guess I have some studying to do.
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Nothing to see here!Ok, I really can't come up with anymore of these stupid things...
- May 2011
- 8808
Originally posted by Br!an View Post
The state law in which the business resides would be controlling in regard to the business.
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Originally posted by Paul Suntup View PostHello hello. This discussion was brought to my attention. That policy on pre-orders was put in place in the very early days when cash flow was an issue. I don't think I could rub two cents together, let alone offer a refund on a pre-order.
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This whole discussion makes me be more cautious with pre-orders. As you all know I'm small time but I had no idea pre-orders could be protected by State Laws. If I cancel before I receive a product I always consider the "ball" still in my court. I suppose that once my money leaves my account I actually lose leverage.Looking for the fonting of youth.
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