Originally posted by srboone
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New Limited Edition of The Shining from Sub Press
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Originally posted by T-Dogz_AK47 View PostWoah... That's insane!!!!
What happened exactly Squire? If Bill at Sub Press told you to go fu** yourself because you made a legitimate complaint about one of their books, we all need to know the full story so that we can avoid Sub Press like the plague.
I can just imagine spending several hundred dollars on Clive Barker's Books of Blood, only to discover a problem and then getting told to go fu** myself when I complain. In that eventuality, I do not think any amount of anger management therapy will keep me cool..."I'm a vegan. "
---Kirby Bliss Blanton , The Green Inferno (2013)
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Nothing to see here!Ok, I really can't come up with anymore of these stupid things...
- May 2011
- 8799
I can't say enough positive about how Paul is running Thunderstorm! He clearly cares about his customers and how they view his business.Originally posted by Theli View PostWhile I have had the some minor problems with Dark Regions they have always gone out of their way to make it right. Thunderstorm, the most amazing thing happened, I contacted Paul on the off chance he might have a copy of Keene's The Rising: Deliverance and the Chapbook that came with Maelstrom set 1. No luck on Deliverance, but he did have a copy of the chapbook. When I gave him my address and asked how much it would cost, he told me he would send it at no cost and wished me a merry Christmas! It makes me very happy I ordered the recent Maelstrom set, I'll be sticking with these guys.Last edited by Martin; 12-12-2013, 05:26 AM.
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Originally posted by srboone View PostWhat Bill told me was that all of the books were like that and that was the end of the conversation. Which is in effect a "go eff yourself." Working in the hospitality and customer service field, I am all to aware that the interpretation of the customer is what is important. And Bill chose to leave it at that. It didn't help that i had a lot of contacts who bought the book who did not have that problem, so i decided that if Bill didn't care, why should I? I purhcased The SHining only because it was my favorite King book. If sub press had published Doctor Sleep, I wouldn't have purchased it.
If the problem with the slipcases was so rife as he admitted to you, it begs the question as to why he couldn't just arrange for new ones to be created. If the manufacturer of the slipcases were to blame for creating them to the wrong size specifications, then Bill could have demanded new ones to be made at no cost to himself. However, if someone at Sub Press had made a mistake whilst calculating the size required for the slipcases, then really, Bill should have taken ownership of the problem and arranged for replacement slipcases for everyone affected. That would have been good customer service."I watched Titanic when I got back home from the hospital, and cried. I knew that my IQ had been damaged."
- Stephen King
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Yah, well, Bill needs a lesson in good customer service. But one angry customer is not going to make a difference in the specialty press industry--as long as they put out books by big name authors.
On the bright side, I was told by Ronald Kelly that when he was ready to resume his writing career that Bill had scoffed at him and asked him who he was and why he was bothering him. So I don't have to worry about him publishing any books with sub press! That's a load of worry off my mind, because I've always feared that I would have to buy from sp again to get some of my favorite authors."I'm a vegan. "
---Kirby Bliss Blanton , The Green Inferno (2013)
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Originally posted by srboone View PostYah, well, Bill needs a lesson in good customer service. But one angry customer is not going to make a difference in the specialty press industry--as long as they put out books by big name authors.
On the bright side, I was told by Ronald Kelly that when he was ready to resume his writing career that Bill had scoffed at him and asked him who he was and why he was bothering him. So I don't have to worry about him publishing any books with sub press! That's a load of worry off my mind, because I've always feared that I would have to buy from sp again to get some of my favorite authors."I watched Titanic when I got back home from the hospital, and cried. I knew that my IQ had been damaged."
- Stephen King
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That sort of response probably doesn't help the matter. People who don't know anything about this situation would look at that tweet quizzically and may dig deeper. It's not a very professional way to address the situation.
Either way I personally haven't had any problems with Sub. Press, but others problems do make me question their practices.
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I have received an email from Bill at Subterranean Press apologizing for the way the "Zodiac" situation was handled and I am satisfied. I don't need anything extra, though he offered. I'm glad this is outta the way, because it's been difficult passing up some of the stuff SP has offered over the last 2 years.
I also hereby restore capital letters to Subterranean Press.
Bill, if you're reading this, I apologize for abusing you on this forum. Bygones are bygones. (I don't Tweet, so I can't do anything about that.)Last edited by srboone; 12-13-2013, 03:51 PM."I'm a vegan. "
---Kirby Bliss Blanton , The Green Inferno (2013)
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