Post Your Latest Purchase

[Martin]

I live in an apartment so no doorbell camera . . . the closest thing I have is the email from our secured package locker that shows UPS delivered the box. (It's like those Amazon lockers you find - I get a text message or notification from an app that says I have a package, and I use the code or the app to open the secured box.)

It's just so frustrating! I really hope Best Buy makes good on it - but it's totally my word and who am I in the grand scheme of things?

So sorry you have to deal with this. I expect Best Buy will take care of you but that does not remove the stress and hassle you have to go through to get taken care of.

[RonClinton]

Sorry to hear it, Jason! Rather than waiting on Best Buy’s good graces, I would immediately call your credit card company and alert them, either as a fraud chargeback or they may have some sort of buyer protection program in place for just such a situation. Good luck!

[TacomaDiver]

I live in an apartment so no doorbell camera . . . the closest thing I have is the email from our secured package locker that shows UPS delivered the box. (It's like those Amazon lockers you find - I get a text message or notification from an app that says I have a package, and I use the code or the app to open the secured box.)

It's just so frustrating! I really hope Best Buy makes good on it - but it's totally my word and who am I in the grand scheme of things?

[jeffingoff]

Unreal! So sorry that happened to you, Jason. The thing is, no matter who you buy from and what shipping service you use, there are still lots of people between you and the product. Anonymous, imperfect people. And with all the purchasing people do online I'm sure this happens all the time. I hope to god Best Buy makes this right for you. If you have a doorbell camera you can show Best Buy that the box went right into a secure storage container.

[TacomaDiver]

I know these things happen, but I'm still shocked it did happen.

What's strange is that only two people had access to the box before I got it - Best Buy and UPS. So either the Best Buy packer stole everything, or the UPS driver did. If I was to totally guess with zero evidence, it was someone from Best Buy - they knew what was in it. The shipping label doesn't say Best Buy so I don't see how the UPS driver would know.

And then since it gets put into a locked cabinet that only I can access with a code, there isn't anyone else.

Yeah, and people suck.