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Gone Girl by Gillian Flynn: The Deluxe Signed & Slipcased Special Limited Edition!
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Sent my email this morning about getting a new slipcase. Sorry to hear that there is so many issues with such a great production as the book and slipcase both look great. I do want to thank you guys for really taking care of everyone in this situation. As always, you guys rock!
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Some of the GONE GIRL books and cases aren't fitting together quite right. Some are "tight" but okay and some are "crazy tight holy cow my slipcase ate my book and won't give it back!"
We're working with our slipcase maker to tweak the remaining cases we have and it will hopefully do the trick for those with case tightness issues.
If your Gone Girl slipcase is too tight, but your book is fine, please email Mindy at [email protected] with a message along these lines:
"My Gone Girl slipcase is too tight, please send me a replacement per Brian's message." Including your mailing address would be helpful.
Mindy will get you entered into our system for a replacement copy, which Dan will send to you with a return label for the bad case.
If your Gone Girl slipcase is too tight and your book is showing any issues or damage, please email Mindy at [email protected] with a message along these lines:
"My Gone Girl slipcase is too tight AND my book has problems, please send me a replacement book and case per Brian's message. My book number is ____."
Including your mailing address would be helpful.And PLEASE make sure you include your number. Mindy will get you entered into our system for a replacement BOOK AND CASE of the same number, which Dan will send to you with a return label for the bad book and case.
Thanks!
Brian
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Originally posted by Brian James Freeman View PostApparently, that's the Ron Clinton Special Edition: Now With 40% Less Foil Stamping!
Okay, thanks, Brian -- I'll get in touch with Mindy r.e. a replacement. I figured that kind of stamping just couldn't be right. On a positive note, in over twenty-five years I've never had to get a replacement from you folks for anything, so your batting average is awfully darn good.
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Originally posted by Dan Hocker View PostYea that one definitely should have been put in the "damaged" pile. I'm guess Justin just missed one when going through them. It's pretty easy to do when going through 900+ books.
Definitely email Mindy about getting a replacement copy for the damaged book.
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Originally posted by RonClinton View PostBrian, I'll certainly go with the design cause that you and Martin suggest, though I admit I'm still puzzled how design could account for transparency / text-bleed-through to the degree I'm seeing.
R.e. the poor stamping...here is mine. As you can see, the difference between the earlier example and mine is fairly substantive. If you believe this is representative/comparable to the copies you have on hand, then so be it...if, however, mine is worse than the others, perhaps we can, as you mention above, discuss an exchange and have one of those blank copies you have on hand numbered with my edition's #. Who knows, maybe then even my slipcase fit will be improved!
[ATTACH=CONFIG]17963[/ATTACH]
[ATTACH=CONFIG]17964[/ATTACH]
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Originally posted by RonClinton View PostBrian, I'll certainly go with the design cause that you and Martin suggest, though I admit I'm still puzzled how design could account for transparency / text-bleed-through to the degree I'm seeing.
R.e. the poor stamping...here is mine. As you can see, the difference between the earlier example and mine is fairly substantive. If you believe this is representative/comparable to the copies you have on hand, then so be it...if, however, mine is worse than the others, perhaps we can, as you mention above, discuss an exchange and have one of those blank copies you have on hand numbered with my edition's #. Who knows, maybe then even my slipcase fit will be improved!
[ATTACH=CONFIG]17963[/ATTACH]
[ATTACH=CONFIG]17964[/ATTACH]
Definitely email Mindy about getting a replacement copy for the damaged book.
Leave a comment:
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Brian, I'll certainly go with the design cause that you and Martin suggest, though I admit I'm still puzzled how design could account for transparency / text-bleed-through to the degree I'm seeing.
R.e. the poor stamping...here is mine. As you can see, the difference between the earlier example and mine is fairly substantive. If you believe this is representative/comparable to the copies you have on hand, then so be it...if, however, mine is worse than the others, perhaps we can, as you mention above, discuss an exchange and have one of those blank copies you have on hand numbered with my edition's #. Who knows, maybe then even my slipcase fit will be improved!
flynn2.jpg
flynn1.jpgLast edited by RonClinton; 03-14-2016, 08:29 PM.
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Originally posted by Dan Hocker View PostFor what it's worth that numbering thing is probably a limited occurrence as well. I checked out a bunch of already numbered books and they all seemed fine to me. Honestly our new employee's handwriting is better than mine and I've numbered more books than I can count.
Brian
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Originally posted by Martin View PostBrian, I will send you a photo of my limitation page so you can hopefully let me know what the number is. I do not feel it needs to be replaced though. Thanks.
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Originally posted by Brian James Freeman View PostWe have a new employee in the warehouse and I think he might have been hurrying a bit too much because he knows folks have been waiting. We'll go talk to him about it right now since we're all here. Going slow is always the key with numbering!
If anyone has a problem reading their number, please email [email protected] or [email protected] a photo if you can and we'll figure out the best way to help. We do have extras blank copies of the book (that's where the PCs come into play!) and we should be able to re-number a fresh book with your correct number, using a neater hand, and then swap copies with you. (Your current messy sig sheet number will then be crossed out and PCed, so it doesn't end up back on the market somehow.)
So please definitely drop one (or both) of us a line and we'll get it fixed!
Brian
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Originally posted by RonClinton View PostYes, I appreciate your prompt and gracious reply, Brian (F.), and am glad you took my post in the spirit in which it was intended -- not critical, per se, but just a brief commentary on issues that, as a very longtime customer of your fine books, I found so atypical, especially in the higher price-point books, that I thought they deserved mention so that they can be addressed for subsequent volumes (assuming a similar format for future Flynn books). Two things I've always appreciated about CD is, one, their quality control, and, two, their focus on customer service and satisfaction, and I'm pleased to see that in this instance the latter may help inform the former in the future.
Brian
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Originally posted by Martin View Post1. Slipcase - I had seen prior mentions of the slipcase being too tight. I find that mine is not too tight but I still am nervous sliding the book in and out. The reason is the binding of the book has two distinct pieces and I am concerned I may damage the book as it may grab as I slide it out. Both the fabric on the slipcase and the fabric on the book have a clear edge.
I'm making an educated guess based on managing 200+ special editions through production and the various things I've learned and heard and see in that time, but I'm still learning stuff all of the time, so we'll see what I hear!
Originally posted by Martin View Post2. Foil Stamping - The foil stamping on mine look as good as the samples shown here with one exception. The stamping on the front of the book itself looks washed out. Not a lot but it is a bit washed out. Ron's issue with the stamping on the spine is not an issue with my copy.
Originally posted by Martin View Post3. Paper Stock - I see Ron's point about seeing the text on the next page so I compared it with a few other CD books. What I found is that the paper stock does seem to be the same but the other CD releases I looked it was much less noticeable. I believe this was due to the design of Gone Girl there are sections with more white space at the chapter breaks than I could find with the other books. In my view it still much better paper stock than you would find in a trade edition and the fact I see the next text in the white space does not bother me.
I did email our printer, just to see if they recall whether the cloth changed rolls during production (our rep wouldn't even have been told so long as the stock numbers of the cloth didn't change because the assumption is that the rolls are exactly the same, so she'll need to ask someone on the production floor if they recall) and also just to confirm this is our usual stock and not a substitute stock. We always specify the stock, and should be notified if it needs to be substituted, but it doesn't hurt to ask!
Brian
P.S. Forgive any typos, I need a lot more caffeine today!
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Originally posted by Martin View PostOne issue Ron did not mention that I have is the numbering. The person who numbered the books appears to have been in a hurry when mine was numbered. I may have #284 and I may have #884. Ok, there is a slight chance it is #784 but I think it is one of the first two choices. Since I have already ordered the next book and will want to match numbers I hope our friends at CD can confirm which number I have as I am not sure.
If anyone has a problem reading their number, please email [email protected] or [email protected] a photo if you can and we'll figure out the best way to help. We do have extras blank copies of the book (that's where the PCs come into play!) and we should be able to re-number a fresh book with your correct number, using a neater hand, and then swap copies with you. (Your current messy sig sheet number will then be crossed out and PCed, so it doesn't end up back on the market somehow.)
So please definitely drop one (or both) of us a line and we'll get it fixed!
Brian
Leave a comment:
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Yes, I appreciate your prompt and gracious reply, Brian (F.), and am glad you took my post in the spirit in which it was intended -- not critical, per se, but just a brief commentary on issues that, as a very longtime customer of your fine books, I found so atypical, especially in the higher price-point books, that I thought they deserved mention so that they can be addressed for subsequent volumes (assuming a similar format for future Flynn books). Two things I've always appreciated about CD is, one, their quality control, and, two, their focus on customer service and satisfaction, and I'm pleased to see that in this instance the latter may help inform the former in the future.
Leave a comment:
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