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    #76
    Originally posted by Brian Freeman View Post
    So how would you respond to this? I bolded what I thought was the most important part:



    Can anyone else figure out what the problem might be? :sigh:
    It seems that this customer ordered the Strain and his cc was charged for the book but not shipping; when the book was ready to be shipped, his cc declined for the cost of shipping; it doesn't say that he was notified at all, but that seems to be the problem; on top of the fact that he's been a CD customer for years and hasn't figured out that CD BF and LRB BF are the same person. (That means he has bigger issues in life, I think.)
    "I'm a vegan. "

    ---Kirby Bliss Blanton , The Green Inferno (2013)

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      #77
      Well, you can always like it on facebook, http://www.facebook.com/pages/Morgan...ce/50164658116, maybe they'll make an app.

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        #78
        Originally posted by Brian Freeman View Post
        Your lack of an order is still no excuse for such slow shipping! Dan, get in here and fix this pronto!

        Didn't you know, he ordered the super special invisible edition. I'm sure it arrived and he just can't see it....
        CD Email: [email protected]

        Non-Work related social media and what not:
        Instagram

        Buy my stuff! - https://www.etsy.com/shop/HockersWoodWorks

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          #79
          Originally posted by Brian Freeman View Post
          I kind of wish my computer could read my emails to me in Morgan Freeman's voice. That would be very soothing.

          Brian
          If I may suggest....you should call the customer directly, don't talk and only reply by clicking one of these fine helpful customer-friendly sound bites.


          http://www.realmofdarkness.net/pc/sb/samuel/1

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            #80
            Originally posted by srboone View Post
            It seems that this customer ordered the Strain and his cc was charged for the book but not shipping; when the book was ready to be shipped, his cc declined for the cost of shipping; it doesn't say that he was notified at all, but that seems to be the problem; on top of the fact that he's been a CD customer for years and hasn't figured out that CD BF and LRB BF are the same person. (That means he has bigger issues in life, I think.)
            Yep, Mindy was just telling me that she's already gone back and forth several times with him. Here was his reply when I told him he really needed to speak with Mindy because she handles all of the payments:

            The CC was accepted!!!!!!!!!
            Please ship my copy
            Well, your bank says otherwise, but you seem so nice that I'll just trust you this one...

            Everyone in this thread knows that Mindy and I (and Kate and Dan and anyone else here who ever answers an email to a customer) really, really, really wants our customers to be happy. So this sort of email exchange is really problematic because we can't seem to explain what the problem is to him without him flying off the handle. :sigh:
            Brian James Freeman

            Lividian Publications: http://www.Lividian.com
            My Writing: http://www.BrianJamesFreeman.com

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              #81
              Wait, wait, wait, you trust people because they're nice??!! Well, Brian have you been working out lately? Is that I six pack I see?

              Now please ship me a copy of IT!

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                #82
                Originally posted by peteOcha View Post
                Wait, wait, wait, you trust people because they're nice??!! Well, Brian have you been working out lately? Is that I six pack I see?

                Now please ship me a copy of IT!
                lol
                Brian James Freeman

                Lividian Publications: http://www.Lividian.com
                My Writing: http://www.BrianJamesFreeman.com

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                  #83
                  I think he should contact Brain James Freeman. That guy tells pretty good stories!

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                    #84
                    Originally posted by Martin View Post
                    I think he should contact Brain James Freeman. That guy tells pretty good stories!
                    Which Brian James Freeman? The one from CD or the one from LRB?

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                      #85
                      Originally posted by bsaenz24 View Post
                      Which Brian James Freeman? The one from CD or the one from LRB?
                      lol
                      Brian James Freeman

                      Lividian Publications: http://www.Lividian.com
                      My Writing: http://www.BrianJamesFreeman.com

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                        #86
                        Shit! There's two Freemans (Freemen?) and LRB AND CD?
                        "I'm a vegan. "

                        ---Kirby Bliss Blanton , The Green Inferno (2013)

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                          #87
                          Originally posted by srboone View Post
                          Shit! There's two Freemans (Freemen?) and LRB AND CD?
                          Technically there's another one that stole the name. Except he's Brian Freeman, not Brian James Freeman.
                          CD Email: [email protected]

                          Non-Work related social media and what not:
                          Instagram

                          Buy my stuff! - https://www.etsy.com/shop/HockersWoodWorks

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                            #88
                            Originally posted by bsaenz24 View Post
                            Which Brian James Freeman? The one from CD or the one from LRB?
                            No, there's a Brian James Freeman who's a writer. CD has published some of his stuff, but it can't be the same guy.
                            "Dance until your feet hurt. Sing until your lungs hurt. Act until you're William Hurt." - Phil Dunphy ("Modern Family"), from Phil's-osophy.

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                              #89
                              "I'm a vegan. "

                              ---Kirby Bliss Blanton , The Green Inferno (2013)

                              Comment


                                #90
                                Originally posted by Dan Hocker View Post
                                Technically there's another one that stole the name. Except he's Brian Freeman, not Brian James Freeman.
                                Years ago I emailed Brian to say how much I enjoyed reading his novel, Immoral. He was very gracious in stating it was written by a different Brian Freeman! Man, did I feel like a boob!

                                Two Brian Freemans in the US? What are the odds?
                                Tasmaniac Publications - dedicated to quality horror and crime
                                http://www.tasmaniacpublications.com

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