CD Email: danhocker@cemeterydance.com
Non-Work related social media and what not:
Buy my stuff! - https://www.etsy.com/shop/HockersWoodWorks
I was just reading that same article. What I first noticed and questioned is the fact the CD has a video screen complete with speakers. What in the world?
So maybe the price isn’t that high since it sounds like the MSRP would be higher than normal anyway.
Still the thought of a physical CD being sold out in today’s music environment is pretty cool.
Be safe to anyone near the impact of Hurricane Dorian.
I don't know if you saw this, but they just made "a small additional quantity" available. The price is $45.98 plus $10.00 shipping.
https://store.toolband.com/collectio...hUaam91PRWlDj4
Hey Dan & Co, any chance Y'all might consider re-doing Alan Ryan's Dead White??
CJ Tudor, Bentley Little, and Tom Deady walk into a bar . . . and I have no idea how the rest of the joke goes because I leave that bar and vow never to return as I get drunk at home.
ALSO I am in a particularly salty mood because I was inspecting my Grant AGE of Little Sisters of Eluria and the book is falling apart! The spine is actually concave and the book doesn't open properly. I swear I only have these problems with my Grant editions. My Wind Through the Keyhole binding is detached from the spine and my Black House page block is detached from the tail band. These books are falling to pieces.
CD Email: danhocker@cemeterydance.com
Non-Work related social media and what not:
Buy my stuff! - https://www.etsy.com/shop/HockersWoodWorks
Really? That's unexpectedly comforting. I haven't seen anything about trouble with Grant editions.
It just sucks so bad. I have one of the Whelan remarques and it's one of my favorite editions. Well, it was.
I can't open the book without making the spine fold in like a paperback. It's so messed up.
Get ready for a rant...
So I buy a book from Barnes & Noble for the first time in quite a while. An oversized artbook on which that I used a 15% off on-line coupon. Amazon was a bit lower at the time, but I figured at the time, what the heck, I'll give the business to B&N.com. It arrives a week or so later with corners and spine bumped, and the book itself is a disappointment...shoddily glue-bound and surprisingly featured non-glossy pages, very atypical for an artbook at its $65 price point.
I decided to return it.
The instructions both on-line and on the enclosed receipt form indicated I can mail it in or take it in to a B&N store. Wanting to expedite the matter, I took time out of my busy day and drove 30 minutes to my local B&N store to return the book.
Where I was informed that was not possible.
To paraphrase the conversation:
Because I'd paid for it via PayPal, they could not refund my money, but only offer me a gift card in the refund amount. But, I said, my PayPal is linked to the credit card I have with me.
Nope, sorry, can't do that, only a gift card.
But you can see that I paid for it...what difference does the payment vehicle make? You can confirm the money was received by B&N...what difference does it how the money is refunded by B&N?
Sorry, that's our policy.
So, I said, after driving half-an-hour to the store, I have to now package it up, drive it to the Post Office, pay the postage, and the B&N warehouse that I send to it can refund it to my credit card...but my neighborhood B&N can't? Even though the instructions on my receipt say I can return it to any B&N store, with absolutely no mention at all of a PayPal exclusion?
Yes, that's correct.
So I have the packaged book on my counter, waiting for a trip down to the Post Office tomorrow. It'll take a week to get there, cost me more time and $5 or so to send it off, and I have the pleasure of waiting for a week-plus for my refund to appear.
And today's adventure illustrates why Amazon continues to plow their retail asses into the ground. If the new CEO/owner of B&N has any chance to turning around that lost, rudderless boat that is B&N, he needs to fix absurd, bull***t customer experiences like this. If B&N on-line is going to accept PayPal as a valid payment, and then include instructions with the book that says you can return any item to a local B&N store, then there must be a refund process in place at those stores for customers who used PayPal.
Amazon has started to set up return kiosks at retail establishments like Kohl's to maximize the customer experience (and those are only necessary when they don't just tell you on the phone or chat sytem to just go ahead and keep the book along with the instant refund)...you think I'd have received pushback at the Amazon kiosk, that I'd be told I didn't pay via the right method? No way.
I don't buy much from B&N anymore, but unless it's some exclusive edition that I just can't live without (example: their recent edition of a signed Thomas Harris CARI MORA, which, as we now know, we all could well have lived without), it's going to be a cold day in Hell before I do so again.
Last edited by RonClinton; 09-26-2019 at 01:25 AM.