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Thread: Not a fan of ABEBooks

  1. #1
    Senior Member 1st Electroshock Session bsaenz24's Avatar
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    Angry Not a fan of ABEBooks

    So, I ordered a Folio Society edition from ABEBooks. The vendor sent a very cheap other publisher edition via some website, discoverbooks.com. ABEBooks tells me I need to return it to the vendor, but they didn't send it and I can't get contact/address info for them and they do not respond to "email" via ABE's site.

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    Senior Member 1st Rubber Room Confinement Ben Staad's Avatar
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    You could be law enforcement...I don't know. But this was the only phone number I could find:

    "AbeBooks' Contact Details For Law Enforcement Agencies. Any law enforcement agencies wishing to contact us, either to obtain or provide information about a case, can contact our Security and Trust team by telephone, toll-free, at 1-800-315-5335."

    Quote Originally Posted by bsaenz24 View Post
    So, I ordered a Folio Society edition from ABEBooks. The vendor sent a very cheap other publisher edition via some website, discoverbooks.com. ABEBooks tells me I need to return it to the vendor, but they didn't send it and I can't get contact/address info for them and they do not respond to "email" via ABE's site.

  3. #3
    Senior Member 1st Electroshock Session bsaenz24's Avatar
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    I had found that on, but nobody picks up.

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    Administrator Totally Insane Dan Hocker's Avatar
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    The problem is that you're not actually buying things from ABE Books. ABE is a marketplace that enables other sellers (like eBay). I'd just return the package to sender and issue a chargeback on the payment you made stating they didn't send you what you paid for.
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    Senior Member 1st Electroshock Session bsaenz24's Avatar
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    Quote Originally Posted by Dan Hocker View Post
    The problem is that you're not actually buying things from ABE Books. ABE is a marketplace that enables other sellers (like eBay). I'd just return the package to sender and issue a chargeback on the payment you made stating they didn't send you what you paid for.
    I call my Visa card company and they won't do anything because I still have the item. Abe responded on FB, so we'll see.

  6. #6
    Administrator Totally Insane Dan Hocker's Avatar
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    Quote Originally Posted by bsaenz24 View Post
    I call my Visa card company and they won't do anything because I still have the item. Abe responded on FB, so we'll see.
    Like I said just mail it back and tell them you returned it to the sender. Hopefully it all works out for you.
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    Senior Member Starting to Drool Incessantly Brian861's Avatar
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    Have been lucky and haven't had an issues with few purchases that I've made there. I bought a full set of the CD Novella Series from a lifetime subscriber there who still sends me the new one's each time they are released.

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    Senior Member 1st Rubber Room Confinement Ben Staad's Avatar
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    I hadn't had any major issues on the site. A few refunds for damaged books but overall decent experiences. Sorry you are having a tough time. Send the item back to whoever sent it to you, and like Dan said, notify your card company you are not in possession of the item.

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    I believe Dan is correct. Had the same exact issue as bsaenz24 with a rather expensive book. Seller wouldn't respond once I began contacting them about sending the wrong edition of the book & asking for a refund. Had to send back item to seller via the ABE websites return process (must have tracking #). Once the tracking showed as the return being delivered, I had to contact ABE who gave the seller 72 hours from that point to respond to issue/refund. They didn't respond; so, ABE issued the chargeback/return themselves, as I believe they handle the payment (not the sellers). From that point on, I have been leery about ordering bigger ticket items via ABE. Did get my refund eventually; however, it was a bit of a hassle. if I cannot find a book via any other 3rd party seller, I will sometimes search ABE; however, I really do try to avoid them at this point as they have tons of "phantom" sellers who will list that they have these limited editions then send beat up trade editions. Hope everything turns out well for you bsaenz24.

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    Senior Member 1st Rubber Room Confinement
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    sholloman was some good advice. I'd be awfully surprised if ABE wouldn't assist in the situation w/ the seller if you follow ABE's policies...ABE is now owned by Amazon, and say what you will about Amazon, their customer service is usually top-notch. I've been lucky to have good luck with ABE over the years (both pre- and post-Amazon), so fortunately haven't had to test their customer service.

  11. #11
    Senior Member 1st Electroshock Session bsaenz24's Avatar
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    The main problem is the seller, in Florida, had this wrong edition sent through a web site, discoverbooks.com. It came with no invoice or anything to tie it to the seller or me. ABE is trying to ask the seller where I should return it to. Hopefully it gets resolved.

  12. #12
    Senior Member Jeez! Don't you have anything better to do with your time? Martin's Avatar
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    I have had no issues buying via ABE. I am probably a bit more careful on who I purchase from then most. When I find an item on ABE that I am interested in I research the seller before I make the purchase. I have actually passed on purchases because I could not determine the sellers credentials.

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    Senior Member 1st Electroshock Session bsaenz24's Avatar
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    Quote Originally Posted by Martin View Post
    I have had no issues buying via ABE. I am probably a bit more careful on who I purchase from then most. When I find an item on ABE that I am interested in I research the seller before I make the purchase. I have actually passed on purchases because I could not determine the sellers credentials.
    My 20/20 hindsight agrees with your approach! LOL!

  14. #14
    Senior Member Jeez! Don't you have anything better to do with your time? Martin's Avatar
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    Quote Originally Posted by bsaenz24 View Post
    My 20/20 hindsight agrees with your approach! LOL!
    Hopefully your current situation gets resolved without too much difficulty.

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    Senior Member 1st Rubber Room Confinement mhatchett's Avatar
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    I've been lucky I guess, Never had any ABE issues. A few tussles on ebay, but never ABE.

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    Senior Member Receiving Daily Medication
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    I've bought plenty of books there over the years, but I also check the seller carefully before buying. I've never had a problem with any of the books I bought, but I haven't bought anything super expensive there either.

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