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Thread: Pre-order cancellation--advice, please?

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  1. #1
    Senior Member Involuntarily Committed
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    Pre-order cancellation--advice, please?

    I'm not sure where to post this, but I need to ask the experts for an opinion before I act like a total jerk. Yesterday I emailed 2 publishers to cancel some pre-orders. I got a response from a publisher (not CD, of course) saying "pretty strapped for cash right now" and that he will contact the publisher for an update on the book (that I pre-ordered years ago).

    So here's my question. My gut reaction is that I don't want the book; it's not a question of when it will be published, and, unfortunately, it's not my problem if you're strapped for cash. Am I being unreasonable? I wouldn't be that blunt and rude in my response, but that's the basic sentiment. Thoughts?

  2. #2
    Administrator Totally Insane Dan Hocker's Avatar
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    Nope, you aren't being unreasonable. Be up front, tell them that you just aren't interested in the book anymore. If they have something else you might want maybe ask to switch your order to that instead, if not push for the refund. If they are still being flaky then you probably need to get forceful. Outside of that there's probably not much you can do, except maybe going to the credit card company.
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    Senior Member Lobotomized Martin's Avatar
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    I agree with Dan. Sounds like you purchased from a third party seller rather than the publisher. If you want a refund then they owe you a refund. Their financial situation is not your concern, they took your money for an item they have not delivered. Whether that is their fault or not is irrelevant.

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    Senior Member 1st Rubber Room Confinement
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    I'm not sure I follow your scenario -- you mention the publisher is contacting the publisher...? -- but, yes, in principle I agree with the others here: If you pre-ordered a book in good faith and its publication has been delayed, you have every right to a refund. Heck, even if it hasn't been delayed...as Martin says, you paid for an item that they don't have in stock nor have delivered (nor even have a sense of the status, given that he had to contact someone for an update), so a refund is in order if desired. You're not a loan company, so any financial problems they may be having is not your concern. Now, they may refuse to do any further business with you, but if that's not a concern, then I'd certainly pursue it.

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    I ordered The Strain from another online store/publisher after it was sold out at Lonely Road. I ordered The Fall from the same store so that I could match my number. Basically, the owner said he would contact Brian for an update, probably hoping that if he could tell me when it would be published, I would not want to cancel.

    We did resolve the issue though. He just needs a couple weeks to make the refund. I feel sort of bad, but I guess that's just how business works.

  6. #6
    Senior Member Lobotomized Martin's Avatar
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    Quote Originally Posted by jigertz View Post
    I ordered The Strain from another online store/publisher after it was sold out at Lonely Road. I ordered The Fall from the same store so that I could match my number. Basically, the owner said he would contact Brian for an update, probably hoping that if he could tell me when it would be published, I would not want to cancel.

    We did resolve the issue though. He just needs a couple weeks to make the refund. I feel sort of bad, but I guess that's just how business works.
    Glad they are taking care of you. You have nothing to feel bad for!

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