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Brian James Freeman
02-17-2012, 01:00 AM
Mindy asked that I start a thread where we could say "thank you" to the many, many awesome customers who send us extremely nice emails each and every day (to counter my thread about the people who are mean to her ;) ), so here I am. :) To get the ball rolling, here are two very nice emails that really made her day:


Thanks ever so much for that. I have to say that I am very impressed to receive such a personal response and from the person whose name I've heard mentioned often on the forum and the Facebook page. CD certainly sounds like a one of a kind company.


I just wanted to take the time to send a thank you to you guys. I started out with CD by chancing my luck on getting a signed Secretary of Dreams Volume One when they were announced - and actually got through and got one. This became the first book actually signed by Stephen King that I had been able to add to my collection since I'd started. Little did I know what evil was in store for me. Not long after that, the emails came so innocently. Luring. Enticing. They said "Grab Bag" with a price that I couldn't believe wasn't a misprint. So what the heck, huh? Give it a shot. Then it arrived. Yep, that sold me and I've pretty much been a constant buyer since. While I'm still on somewhat of a budget and can't afford the highest and coolest items with Letters and traycases, every book I've received from CD has been beautiful.

Since 2006 when I got SODV1, I've been introduced to an orchestra of authors I never would have run across otherwise. Many of them I now consider among my favorites, and I can't thank you enough for this. Douglas Clegg, Tom Piccirilli, Al Sarrantonio, and Brian James Freeman just to mention a few - and my book collection is once again expanding. I love the grab bags for the fact that I get 2nd or reading copies of books that I can lend to friends who appreciate them and have made a few converts to the joy of getting packages from you folks in the mail.

Now being an owner of 50+ CD books, a magazine subscription, member of the Early Reader's Club and Collector's Club, I can pretty well say I'm a big fan of the quality of the works, the authors, and the workmanship involved in the final products that I continue to receive.

On behalf of both my bank account and my free time, I would like to say...damn you. And thank you.

srboone
02-17-2012, 01:10 AM
Great idea, Brian. I mean, Mindy. Looking forward to reading the emails for this thread!

Teriw
02-17-2012, 01:13 AM
I've only dealt with Mindy twice and I LOVE HER! She is QUICK I believe she is also a Sweetheart but I'm only guessing cuz as I said, Twice.

srboone
02-17-2012, 01:15 AM
Twice is more than enough to get the correct imporession of Mindy! You're right on the money!

srboone
02-17-2012, 01:18 AM
You know, now, Brian, Mindy's gonna get 10 times the amount of emails she usually does, just from people hoping to see their comments on this thread! You just extended her workday by an hour!

Brian James Freeman
02-17-2012, 01:27 AM
You know, now, Brian, Mindy's gonna get 10 times the amount of emails she usually does, just from people hoping to see their comments on this thread! You just extended her workday by an hour!

HA!

Grant Wootton
02-17-2012, 05:58 AM
Mindy R O C K S !!!!!!!!!!!!!!!!!!!! :cool:

peteOcha
02-17-2012, 07:33 AM
I've only dealt with Mindy twice and I LOVE HER! She is QUICK I believe she is also a Sweetheart but I'm only guessing cuz as I said, Twice.

Once would be all it takes! And that goes for all the CD staff I've dealt with (Brian, Dan)! If more companies would run their businesses this way, by making each customer feel like he/she is important, that the purchases the customer is making, be it 1 book or 20, really mean something to everyone at the company, and sending out personal responses, not automated messages, the world would be a better place!

srboone
02-17-2012, 08:20 AM
Amen to that!

bookworm 1
02-18-2012, 03:57 PM
And another Amen from me.Mindy has been great and she deserves all the great recognition she gets.I deal with other small press companys and the big boys could all learn something from them.Thank God for the small press keeping new authors and older authors relavent.It is kind of like the music industry you need to look to the indie labels to here great things.Small press = substance.;)

Martin
02-18-2012, 04:11 PM
I have been buying from CD since 1998 and in that time I have dealt with Mindy, Brian and back in the day Kelly Laymon. The folks at CD are always quick to help and treat their customers as they should be treated, with respect and a genuine concern that the customer is satisfied. Any company doing direct to customer business would be well served to follow the examples the fine people at CD have displayed over the years. On a side note one of my strongest memories from communications with CD was pulling up my email one morning with a note from Richard Chizmar, he sent a note to tell everyone of the passing of Richard Laymon. At that point I had only read three Laymon books all of which I had received from CD. I wish I had printed that note out as it was lost years ago with a computer crash but I do remember the feeling that the folks at CD had lost a member of their family. I did not know the man but felt a significant loss at his passing. I thank CD for making someone across the country feel like part of your family.
And another Amen from me.Mindy has been great and she deserves all the great recognition she gets.I deal with other small press companys and the big boys could all learn something from them.Thank God for the small press keeping new authors and older authors relavent.It is kind of like the music industry you need to look to the indie labels to here great things.Small press = substance.;)

Brian James Freeman
03-07-2012, 08:10 PM
And as a counterbalance to the other thread, here is a really nice email I saved from last year:


The UPS man just dropped off my "Knowing Darkness" book and it was in perfect condition. Out here in rural Oklahoma a package is very likely a tractor part, or a camo hunting jacket, so packages often don't get the respect due them, especially if it's coming from CD. Anyway, I wanted to offer my thanks to your shipping department. You guys always to a very good job packing my books up, and I really appreciate it. The outer box can look like the truck dragged it here, but the treasure inside is always pristine. Many thanks.

I thought I'd post that today since Dan and Dave are in the back dealing with all kinds of shipping issues due to the local Post Office giving them a hard time. :)

srboone
03-07-2012, 08:22 PM
I always appreciate good packaging. Once I got a book pacakage that looked like it had been through world war III, but the book inside was un damaged (much to my relief). The only problem was undoing the wrapping. I took me nearly 10 minutes to get it out of it's body armour! But it was worth it.

Brian James Freeman
03-07-2012, 08:28 PM
I always appreciate good packaging. Once I got a book pacakage that looked like it had been through world war III, but the book inside was un damaged (much to my relief). The only problem was undoing the wrapping. I took me nearly 10 minutes to get it out of it's body armour! But it was worth it.

My favorite story about product packaging/shipping was from a customer whose copy of a King limited edition was left by UPS on their front porch before a blizzard... and the customer found the box a week later when the snow melted! Luckily, there was so much tape on the box that it was waterproofed and the book was good as new. :)

Dan Hocker
03-07-2012, 08:35 PM
My favorite story about product packaging/shipping was from a customer whose copy of a King limited edition was left by UPS on their front porch before a blizzard... and the customer found the box a week later when the snow melted! Luckily, there was so much tape on the box that it was waterproofed and the book was good as new. :)

You must've packed that box.

Brian James Freeman
03-07-2012, 08:38 PM
You must've packed that box.

If the box had that much tape, probably!

srboone
03-07-2012, 08:42 PM
I start to fret when UPS is scheduled to deliver something to my door and it's raining or snowing out, even though I know it will only be sittingther for a few minutes...

Tito_Villa
03-07-2012, 08:44 PM
I always appreciate a good packaging job, there is nothing worse than looking forward to a book and it being damaged in transit. I've never had a damaged book from CD :)

bookworm 1
03-08-2012, 01:05 AM
Me too.I used to get frustrated with this seller I have bought a lot from on e-bay for his packing.However I learned that it was all about protecting my investment.CD always does a great job as do most of the small presses I deal with.Amazon is another story.Considering all the mail you send out and the state of the post office you would think they would be more appreciateive of your transactions with them.

Teriw
03-08-2012, 03:35 AM
I have never had a problem with packages getting damaged..not even the outside of the box. and they would NEVER leave anything outside...I think only ups does that anyway. I would hope USPS doesn't Canada Post certainly doesn't. I have however had issues with the Geniuses at Air Canada. Coming home at christmas this year I got to baggage to find my suitcase completely soaked, right through (it was raining but seriously to be THAT wet it musta been outside for like an hour.) a picture i had packed between all my clothes and a pillow still managed to get broken and my brand new boots were scuffed up. I was PISSED. I had to rewash all my clothes as well. I'm glad my Under the Dome was in my carry on even though I was reading it on my ereader instead.

Brian James Freeman
03-09-2012, 04:22 PM
To the customer who emailed us with photos of the dinged DJ he needed replacement, who also decided to include 9 photos of his family's new puppies, Mindy has two words for you... THANK YOU! :)

Brian

srboone
03-09-2012, 04:39 PM
Was that a statement that he felt it was only useful to line his dogs' cages?:rolleyes:

bookworm 1
03-09-2012, 09:57 PM
Doh!!!
Was that a statement that he felt it was only useful to line his dogs' cages?:rolleyes:

peteOcha
03-09-2012, 10:06 PM
Time to spam CD with pics! I've got some cute baby pictures! Squire, you should have some good shots of your dogs, and Grant... well, no one wants clown pictures, sorry. :)

Grant Wootton
03-10-2012, 12:28 AM
Time to spam CD with pics! I've got some cute baby pictures! Squire, you should have some good shots of your dogs, and Grant... well, no one wants clown pictures, sorry. :)

Pete, Pete, Pete - everyone wants clown pictures (or they'll have to explain, in detail, why they're prejudiced against the circus set) !!!!

5301

Teriw
03-10-2012, 12:40 AM
Ignore him Grant, I love your clown pics and clown stuff. Still waiting for you to send me a nice pennywise ;)

Grant Wootton
03-10-2012, 12:43 AM
I keep an eye out for clown stuff for you Teri, it's a big wide world of Pennywise out there :D

peteOcha
03-10-2012, 11:06 PM
Of course Pete was just kidding, as Teri may not know. How could one not embrace the clown with the deepest feelings of friendship? I mean, what has he ever done to us? He's got a tough job, sitting in Grant's book room and guarding all the precious loot against jealous collectors... :D

Grant Wootton
03-10-2012, 11:34 PM
Of course Pete was just kidding, as Teri may not know. How could one not embrace the clown with the deepest feelings of friendship? I mean, what has he ever done to us? He's got a tough job, sitting in Grant's book room and guarding all the precious loot against jealous collectors... :D

5361

Books and clowns, clowns and books, hand in claw, throughout the ages, can you say Hallelujah and Amen :p

Brian James Freeman
03-27-2012, 03:08 PM
A nice email to start the day!

"I purchased the 25th Anniversary edition of IT as a Christmas gift. I wanted to let you know I was highly impressed with your company's outstanding customer service, which is very rare these days. I will definitely recommend you to anyone interested in publications you provide, and I will not hesitate to order from you in the future."

bookworm 1
03-28-2012, 12:53 AM
That is great to see.Looks like another coustomer for you guys.:cool:

srboone
03-28-2012, 02:15 AM
Always great to hear, Brian! are you saying, tho, that your day went downhill after that?

bookworm 1
03-29-2012, 07:23 PM
Probably did.Look at all the work they have with those art portfolios.I too passed on that one.

bookworm 1
03-30-2012, 07:42 PM
I thought cats should have equal billing as dogs and clowns.60006001

Teriw
03-31-2012, 02:27 AM
and i thought my dog makes a mess when he eats

bookworm 1
03-31-2012, 03:51 PM
His name is dash cause he aways runs spastick through the house and crashes into his food bowl.knocking his food everywhere then eating it off the floor.He is a rescue cat so we think that is how he found his food before and can't get used to eating out of a bowl.

Teriw
03-31-2012, 06:39 PM
IC. My dog takes it out of his bowl, throws it all over the floor, eats the bigger normal sized pieces then leaves the little vitamin pieces all over the floor. I have to change his food because I am sick of cleaning it up.

srboone
03-31-2012, 06:41 PM
My dogs are getting jowly so food and water drop out of their mouths as they walk!

Teriw
03-31-2012, 06:42 PM
Gross

srboone
03-31-2012, 06:43 PM
And one small doggy kiss is quite slobbery; A big one and you need a towel!

Teriw
03-31-2012, 06:46 PM
I used to have a lab and a retriver, it can get pretty bad. I am glad I dont have that problem anymore specially since when murph wants a kiss its gotta be french when your not paying attention. It'd be twice as gross if it were much bigger and wetter. lol

bookworm 1
03-31-2012, 07:34 PM
YOU GUYS ARE SICK!!!:rolleyes:

RJK1981
03-31-2012, 09:57 PM
I have seen a woman letting a dog kiss her right on the mouth before. Now THAT was sick, lol

Grant Wootton
03-31-2012, 11:00 PM
Leaving the direction of this thread so alone (well, except for this little ... interjection ...)

6102

Ben Staad
04-01-2012, 01:41 AM
That is seriously wrong! :)

bookworm 1
04-01-2012, 01:51 AM
SERIOUSLY!!!!!!:o

Grant Wootton
04-01-2012, 02:02 AM
Hmm, and frenching a dog ain't :p

bookworm 1
04-01-2012, 02:19 AM
Depends on what restaurant your at.:p

srboone
04-01-2012, 02:24 AM
The French do have some nice preparations for dog, so I'd agree!

Grant Wootton
04-01-2012, 03:42 AM
6120

peteOcha
04-01-2012, 09:28 PM
Lol'ed so much at the dog lipstick! Did not see that one coming. ;)

Brian James Freeman
04-10-2012, 08:47 PM
New comment for the thread, just because:

"I thought I'd write up a nice long email to get myself into the good customer thread on the forum, but I'll go use that time to order a copy of IT and instead just underline the fact that you guys (and gals) ARE JUST PLAIN AWESOME!!!! :)"

peteOcha
04-11-2012, 01:23 PM
New comment for the thread, just because:

"I thought I'd write up a nice long email to get myself into the good customer thread on the forum, but I'll go use that time to order a copy of IT and instead just underline the fact that you guys (and gals) ARE JUST PLAIN AWESOME!!!! :)"

Well, someone bought themselves an awesome book....! :)

bookworm 1
04-11-2012, 11:32 PM
:cool::cool:
New comment for the thread, just because:

"I thought I'd write up a nice long email to get myself into the good customer thread on the forum, but I'll go use that time to order a copy of IT and instead just underline the fact that you guys (and gals) ARE JUST PLAIN AWESOME!!!! :)"